Privacy Policy

Levox Infotech (“Levox”, “we”, “us”, or “our”) respects your privacy and is committed
to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose, and protect information
when you visit our website, contact us, request a proposal, or use our branding, digital
marketing, ecommerce, performance marketing, technology, development, AI, automation,
consulting, or related professional services.

By using our website or providing information to us, you acknowledge the practices described
in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with Levox Infotech and which services
you request.

Personal and Contact Information

Full name
Email address
Phone number
WhatsApp number
Company or business name
Job title or designation
Business address
Website URL
Country or location information you voluntarily provide

Project and Service Information

When you contact us regarding a project, we may collect information such as:

Project requirements
Services you are interested in
Business goals and challenges
Project timeline
Estimated budget
Brand assets
Website content
Product information
Marketing requirements
Technical requirements
Files, documents, images, videos, or other materials you provide

Technical and Website Usage Information

When you visit our website, certain technical information may be collected automatically,
including:

IP address
Browser type
Device type
Operating system
Referring website
Pages viewed
Date and time of visits
Website interaction data
Cookie identifiers
Analytics and performance information

Client Account and Platform Access

Depending on the services you engage us for, you may provide access to certain business
platforms, accounts, systems, or tools.

These may include:

Website administration panels
WordPress accounts
Shopify stores
WooCommerce systems
Hosting accounts
Domain management accounts
Google Ads accounts
Meta Ads accounts
Google Analytics
Google Tag Manager
Google Search Console
Social media accounts
CRM platforms
Email marketing platforms
Marketplace accounts
APIs and software systems
Automation tools
AI platforms

Such access is used only as reasonably necessary to provide the agreed services.

2. How We Use Your Information

We may use the information we collect for legitimate business purposes, including:

Responding to enquiries and consultation requests
Understanding your business and project requirements
Preparing proposals, quotations, and project estimates
Providing branding and creative services
Providing digital marketing and SEO services
Managing paid advertising campaigns
Designing and developing ecommerce stores
Developing websites, applications, and custom systems
Integrating APIs and third-party services
Providing hosting, maintenance, and technical support
Creating AI-powered workflows and automation systems
Managing CRM and marketing automation
Providing analytics, reporting, and campaign insights
Managing project communication and client relationships
Processing invoices and maintaining business records
Improving our website, services, and customer experience
Protecting our systems against fraud, abuse, or security threats
Complying with applicable legal and regulatory requirements

3. How We Use Information for Our Services

Branding and Creative Services

For branding projects, we may process business information, brand assets, product information,
creative references, logos, images, marketing materials, and other content required to complete
the agreed scope of work.

Digital Marketing and SEO

For digital marketing, SEO, content marketing, local SEO, AEO, GEO, and social media services,
we may process website analytics, keyword data, campaign information, customer behaviour data,
search performance information, and other marketing-related information.

Ecommerce Services

For Shopify, WooCommerce, ecommerce development, marketplace management, or quick-commerce
services, we may access product information, store settings, catalogue information, order-related
configuration, customer experience data, analytics, and integrations required to provide the service.

Unless specifically required by the project, we do not intentionally request sensitive customer
payment information belonging to your ecommerce customers.

Performance Marketing

For paid advertising services, we may process campaign data, conversion information, audience
insights, advertising account information, tracking configuration, and analytics information.

Technology and Engineering

For website development, WordPress development, custom development, API integration, hosting,
cloud, maintenance, security, and performance services, we may process technical information,
server details, source code, credentials, configuration information, and system logs when required.

AI and Automation

For AI consulting, chatbots, CRM automation, marketing automation, WhatsApp automation, and
related services, we may process workflow information, business process data, CRM data,
communication templates, API credentials, and other information necessary to configure the
requested solution.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand visitor
behaviour, measure performance, and enhance the overall website experience.

Cookies may be used for:

Website functionality
Security
Analytics
Performance measurement
Remembering preferences
Marketing and advertising where applicable

You can manage or disable cookies through your browser settings. Certain website features may not
function properly if cookies are disabled.

5. Analytics and Tracking

We may use analytics and tracking technologies such as Google Analytics, Google Tag Manager,
Search Console, advertising pixels, and similar tools.

These tools may help us understand:

How users find our website
Which pages are visited
How visitors interact with our content
Website performance
Conversion activity
Advertising effectiveness

6. Third-Party Services

We may use third-party service providers to support our business operations and client services.

These providers may include:

Hosting providers
Cloud service providers
Analytics providers
Advertising platforms
CRM platforms
Payment processors
Email service providers
Marketing automation platforms
AI platforms
Software and API providers
Domain registrars
Ecommerce platforms
Communication platforms

These third parties may process information in accordance with their own terms and privacy policies.

7. Sharing of Information

We do not sell your personal information as a business practice.

We may share information only where reasonably necessary with:

Employees and authorized team members
Contractors and service partners
Hosting and technology providers
Professional advisers
Payment and accounting providers
Marketing and advertising platforms
Government authorities when legally required

We seek to limit disclosure to the information reasonably necessary for the intended purpose.

8. AI and Automated Processing

Some of our services may use artificial intelligence, automation, machine learning, or third-party
AI tools.

Where appropriate, information may be processed through such tools for purposes including content
assistance, automation, chatbot functionality, workflow processing, data analysis, or technical
implementation.

Clients should avoid submitting confidential, highly sensitive, financial, medical, or regulated
personal information for AI processing unless specifically required and agreed in writing.

9. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect
information against unauthorized access, alteration, disclosure, misuse, loss, or destruction.

Security measures may include:

Access control
Password protection
Secure hosting environments
Authentication controls
Backups
Security monitoring
Restricted account access

However, no internet transmission, website, or electronic storage system can be guaranteed to be
completely secure.

10. Data Retention

We retain information only for as long as reasonably necessary for the purposes for which it was
collected, including:

Providing services
Maintaining project records
Managing client relationships
Accounting and taxation
Legal compliance
Resolving disputes
Protecting legitimate business interests

When information is no longer required, we may delete, anonymize, or securely archive it where
permitted by applicable law.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including
the right to:

Request access to personal information held about you
Request correction of inaccurate information
Request updating of incomplete information
Request deletion where legally applicable
Withdraw consent where processing is based on consent
Raise a privacy-related grievance
Request information about how your data is processed

To submit a privacy request, contact us at
info@levoxinfotech.com.

12. Marketing Communications

We may send service-related or promotional communications where permitted by applicable law.

You may opt out of promotional communications at any time by contacting us or using any
unsubscribe option provided in the communication.

13. External Links

Our website may contain links to third-party websites, platforms, social media pages, or services.
We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any external service before providing personal
information.

14. Children’s Privacy

Our website and professional services are primarily intended for businesses and adult users.
We do not knowingly seek to collect personal information from children where parental or guardian
consent would be legally required.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology,
business practices, or legal requirements.

The revised version will be published on this page with an updated “Last Updated” date.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

Levox Infotech
C-1132, Siddhi Vinayak Towers,
SG Highway, Makarba,
Ahmedabad, Gujarat, India – 380051

Email:
info@levoxinfotech.com

Phone:
+91 97230 77313

WhatsApp:

+91 97732 06668