Terms & Conditions

Welcome to Levox Infotech. These Terms & Conditions govern your use of our website,
communications with our team, and engagement of our professional services.

By accessing our website, submitting an enquiry, requesting a quotation, approving a proposal,
making a payment, or engaging Levox Infotech for any service, you acknowledge that you have read,
understood, and agreed to these Terms & Conditions.

1. About Levox Infotech

Levox Infotech is a digital, technology, creative, marketing, ecommerce, and automation agency
providing professional services to businesses, brands, startups, and organizations.

Our services may include, but are not limited to:

• Branding and Brand Identity Design
• Logo and Graphic Design
• Marketing Collateral and Packaging Design
• Digital Marketing
• Search Engine Optimization (SEO)
• Local SEO
• eCommerce SEO
• AEO and GEO Services
• Content Marketing
• Social Media Marketing
• Shopify Development
• WooCommerce Development
• eCommerce Development
• Marketplace Management
• Quick Commerce Management
• Google Ads
• Meta Ads
• Remarketing Campaigns
• Conversion Rate Optimization
• Analytics and Reporting
• Google Tag Manager Tracking
• Website Development
• WordPress Development
• Custom Development
• API Integration
• Cloud and Hosting Services
• Website Maintenance
• Website Security and Performance Optimization
• AI Consulting
• AI Automation
• Chatbot Development
• CRM Automation
• Marketing Automation
• WhatsApp Automation
• Custom AI Integrations

2. Acceptance of These Terms

By using our website or engaging our services, you agree to comply with these Terms &
Conditions and all applicable laws and regulations.

If you do not agree with any part of these Terms & Conditions, you should not use our
website or services.

3. Project Scope

The scope of each project will be defined through a quotation, proposal, statement of work,
invoice, purchase order, service agreement, email confirmation, or other written communication
mutually accepted by both parties.

Only the services specifically mentioned in the approved scope will be considered part of the
project.

Any additional feature, design requirement, campaign, integration, revision, functionality,
content requirement, or service requested outside the approved scope may be treated as additional
work and charged separately.

4. Client Responsibilities

Clients are responsible for providing all information, access, content, approvals, and materials
reasonably required to complete the project.

Depending on the project, this may include:

• Business and company information
• Logos and brand assets
• Images and videos
• Product information
• Website content
• Domain access
• Hosting access
• WordPress access
• Shopify or WooCommerce access
• Google Ads access
• Meta Ads access
• Google Analytics access
• Google Tag Manager access
• Search Console access
• Social media account access
• CRM access
• Marketplace access
• API credentials
• Software credentials
• Feedback and approvals

Levox Infotech will not be responsible for delays caused by incomplete information, delayed
feedback, delayed payments, unavailable credentials, or delayed approvals from the client.

5. Client-Provided Content

Clients are responsible for ensuring that all content and materials provided to Levox Infotech
are accurate, lawful, and authorized for use.

This includes:

• Text and written content
• Images
• Videos
• Logos
• Trademarks
• Fonts
• Music
• Product information
• Customer information
• Documents
• Software
• Third-party creative assets

The client confirms that it owns, licenses, or has permission to use any materials supplied to
Levox Infotech.

Levox Infotech will not be responsible for third-party claims arising from unauthorized,
misleading, inaccurate, or unlawful client-provided materials.

6. Quotations and Pricing

Quotations and estimates are prepared based on the project requirements available at the time
of preparation.

Any significant change in requirements may result in changes to the project cost, scope, and
delivery timeline.

Unless specifically stated otherwise, our professional fees do not include third-party costs.

Third-party costs may include:

• Domain registration fees
• Hosting fees
• Cloud infrastructure charges
• Premium plugins
• Software licences
• Paid themes
• Stock photography
• Stock video
• Premium fonts
• API charges
• AI platform fees
• SaaS subscriptions
• Advertising spend
• Marketplace fees
• Payment gateway charges

7. Payment Terms

Payment terms will be specified in the applicable quotation, proposal, invoice, or service
agreement.

Levox Infotech may require an advance payment before starting a project.

Remaining payments may be linked to project stages, milestones, approvals, or final delivery.

We reserve the right to suspend or pause work if an invoice becomes overdue.

Final source files, website credentials, source code, administrative access, intellectual property,
or project handover may be withheld until all outstanding payments are received.

8. Taxes

Applicable GST, taxes, duties, or statutory charges may be added to invoices as required under
applicable law.

9. Revisions and Change Requests

The number of revisions included in a project may be specified in the applicable quotation or
project agreement.

A revision generally means a reasonable modification to an existing concept or deliverable.

Requests such as a completely new creative direction, additional pages, additional designs,
additional functionality, new integrations, major structural changes, or substantial scope changes
may be treated as additional work.

10. Project Timelines

Any project timeline provided by Levox Infotech is based on the information available at that time
and assumes timely cooperation from the client.

Delivery timelines may be affected by:

• Delayed client approvals
• Delayed content submission
• Changes in project scope
• Third-party technical issues
• Platform outages
• API limitations
• Hosting issues
• Delayed third-party integrations

Unless specifically guaranteed in writing, delivery dates should be considered reasonable
estimates rather than absolute deadlines.

11. Client Approval

Clients are responsible for reviewing deliverables before approval, publication, deployment,
printing, advertising, or launch.

Clients should verify:

• Spelling and grammar
• Contact details
• Prices
• Product information
• Images
• Links
• Forms
• Payment configurations
• Technical functionality
• Legal statements
• Design content

Once a deliverable has been approved, subsequent changes may be considered additional work.

12. Branding and Creative Services

Branding, logo design, packaging design, brochure design, and other creative services involve
subjective creative decisions.

Levox Infotech will make reasonable efforts to follow the approved brief, brand strategy,
references, and project direction.

Unless otherwise agreed, final concepts and editable files will be provided according to the
approved project scope.

13. Digital Marketing and SEO

Search engine rankings and digital marketing results depend on factors that may be outside the
control of Levox Infotech.

These factors may include:

• Search engine algorithm changes
• Competitor activity
• Website condition
• Market demand
• Keyword competition
• Content quality
• Third-party platforms
• User behaviour

We therefore do not guarantee:

• First-page Google rankings
• Specific keyword positions
• A fixed number of leads
• A fixed increase in website traffic
• A specific sales figure
• Permanent search rankings

14. Performance Marketing

Paid advertising results depend on campaign budget, audience, competition, advertising platforms,
landing-page performance, creative quality, pricing, market demand, and other external factors.

Unless specifically agreed in writing, Levox Infotech does not guarantee:

• A specific number of leads
• A specific number of conversions
• A fixed cost per lead
• A fixed return on ad spend
• A guaranteed number of sales
• A guaranteed revenue level

Advertising spend paid directly to Google, Meta, marketplaces, or other platforms is separate
from Levox Infotech’s management fees unless specifically stated otherwise.

15. Ecommerce Services

Ecommerce projects may rely on third-party platforms such as Shopify, WooCommerce, payment
gateways, shipping providers, plugins, marketplaces, and external APIs.

Levox Infotech is not responsible for interruptions, changes, suspensions, account restrictions,
service failures, pricing changes, or policy changes made by third-party platforms.

16. Website Development and Technology Services

Development services may include websites, WordPress development, custom applications,
integrations, APIs, hosting, cloud solutions, security, maintenance, and performance optimization.

We aim to deliver reliable and professionally developed solutions, but no website, software,
hosting environment, or third-party integration can be guaranteed to remain permanently free
from bugs, security risks, outages, or compatibility issues.

Changes made by third-party software providers after project completion may require additional
development or maintenance work.

17. AI and Automation Services

Our AI and automation services may use third-party artificial intelligence models, APIs, software,
automation tools, CRM platforms, communication services, or machine-learning systems.

AI-generated or automated outputs may occasionally be inaccurate, incomplete, or unexpected.

Clients are responsible for reviewing important AI-generated outputs before using them for
business, financial, legal, regulatory, customer-facing, or other critical purposes.

18. Third-Party Platforms and Services

Our services may integrate with or depend on third-party platforms including:

• WordPress
• Shopify
• WooCommerce
• Google
• Meta
• Hosting providers
• Cloud platforms
• Payment gateways
• Marketplaces
• CRM systems
• AI platforms
• Email marketing tools
• Communication platforms
• Plugins and extensions
• External APIs

Levox Infotech does not control these third-party services and cannot guarantee their availability,
security, pricing, functionality, or future compatibility.

19. Intellectual Property Rights

Unless otherwise agreed in writing, client-specific final deliverables will be transferred or
licensed to the client after full payment has been received.

Until all applicable project fees are paid, Levox Infotech retains rights over project work to
the extent permitted by applicable law.

Levox Infotech retains ownership of its pre-existing intellectual property, including:

• Internal frameworks
• Reusable code
• Templates
• Libraries
• Processes
• Methods
• Workflows
• Technical know-how
• Internal tools

Third-party assets remain subject to the licence terms of their respective owners.

20. Portfolio and Promotional Use

Unless confidentiality has been agreed in writing, Levox Infotech may display publicly launched
or completed client work in our portfolio, website, presentations, social media, case studies,
award entries, and marketing materials.

Confidential or non-public client information will not knowingly be disclosed for promotional
purposes.

21. Confidentiality

Levox Infotech will use reasonable care to protect confidential information provided during a
project.

Confidentiality obligations may also be governed by a separate Non-Disclosure Agreement or
written contract where applicable.

22. Maintenance and Ongoing Support

Unless specifically included in the project scope, project completion or website launch does not
automatically include unlimited maintenance, support, updates, content changes, or future
development.

Ongoing support may require a separate maintenance package, retainer, or additional quotation.

23. Cancellation and Termination

A project may be cancelled or terminated according to the terms specified in the relevant proposal,
quotation, or agreement.

If a client cancels a project after work has started:

• Payments relating to completed work may be non-refundable
• Third-party expenses may be non-refundable
• Approved project milestones may remain payable
• Reserved resources may be chargeable
• Unpaid deliverables may not be transferred to the client

Levox Infotech may suspend or terminate services where there is:

• Non-payment
• Unlawful activity
• Abusive behaviour
• Security risk
• Misuse of services
• Material breach of an agreement

24. Refund Policy

Refund eligibility depends on the nature of the service, project stage, completed work, approved
deliverables, third-party expenses, and the applicable project agreement.

Payments for completed work, approved milestones, purchased licences, advertising spend,
subscriptions, third-party services, or reserved project resources may be non-refundable.

25. Limitation of Liability

To the maximum extent permitted by applicable law, Levox Infotech will not be liable for indirect,
incidental, special, consequential, or punitive losses arising from the use of our website or
services.

This may include:

• Loss of profit
• Loss of revenue
• Loss of data
• Business interruption
• Loss of goodwill
• Loss of commercial opportunity
• Third-party platform losses

Any liability that cannot legally be excluded will be limited to the extent permitted by
applicable law and any governing project agreement.

26. Indemnification

To the extent permitted by applicable law, clients agree to indemnify and hold Levox Infotech
harmless against claims, losses, damages, or expenses arising from:

• Unauthorized client-provided content
• Violation of third-party intellectual property rights
• Illegal use of our services
• Misleading or unlawful client instructions
• Breach of these Terms & Conditions

27. Force Majeure

Levox Infotech will not be responsible for delays or failure caused by events reasonably beyond
our control.

Such events may include:

• Natural disasters
• Government restrictions
• War or civil unrest
• Public emergencies
• Internet outages
• Power failures
• Cyber incidents
• Platform outages
• Third-party infrastructure failures

28. Website Usage

You agree to use our website only for lawful purposes.

You must not:

• Attempt unauthorized access to our systems
• Introduce viruses, malware, or harmful code
• Interfere with website functionality
• Use automated scraping without permission
• Copy or commercially exploit our content without authorization
• Use our website for unlawful activities
• Misrepresent your identity or business

29. External Links

Our website may contain links to external websites, platforms, or services.

Levox Infotech is not responsible for the content, availability, security, privacy practices,
or terms of third-party websites.

30. Privacy

Personal information collected through our website and services will be handled in accordance
with our Privacy Policy and applicable data protection laws.

31. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services,
technology, business practices, or legal requirements.

The latest version will be published on this page with an updated “Last Updated” date.

32. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of India.

Subject to applicable law and any separate written agreement, any dispute arising from these Terms
or our services will be subject to the jurisdiction of the competent courts in Ahmedabad, Gujarat,
India.

33. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Levox Infotech
C-1132, Siddhi Vinayak Towers,
SG Highway, Makarba,
Ahmedabad, Gujarat, India – 380051

Email:

info@levoxinfotech.com

Phone:

+91 97230 77313

WhatsApp:

+91 97732 06668

Website:

www.levoxinfotech.com